SNAP-EBT Customers

Once you have selected “SNAP Online” as your payment preference, a field will appear below where you will enter DABUX promo code. You must select REDEEM in order to apply the discount to your order.

Your Double Up Incentive is the DA BUX Double Up Food Bucks. The DA BUX is a program of The Food Basket is in partnership with the Hawaiʻi Good Food Alliance. 

Their mission is to make Hawaiʻi grown fruits and vegetables more affordable for SNAP-EBT cardholders.

Through this program, SNAP Customers will automatically receive 50%-off all local fruits, veggies, and eligible minimally processed produce products

Paying with Online SNAP/EBT: To receive your discount: After clicking "Online SNAP/EBT", the SNAP Match Discount promo code field will pop up underneath. Enter code: DABUX - then click the green “Redeem” button. If you do not click “Redeem” then the discount will not be applied to your order.

For more information visit the SNAP-EBT Customer tab.

If paying with SNAP/EBT In Person (only available at our Central Location) the DA BUX discount will be applied before running your card at pickup.

Under the Payment Information, select “Have a gift certificate or promo code?” and enter FREE4EBT.

You will not need to enter code if you place additional home delivery order. The fee will be waived automatically on any additional orders! 

Yes, you can but only at our Central Pickup location. For all other locations and home delivery please use the SNAP Online payment.

• Paying with SNAP in person will be the same process as previously. We will deduct the DA BUX eligible amount and provide your total at pickup. Any non-eligible items will be charged to your card on file.

Please call or email us 808-757-9125 or info@mauihub.org.

SNAP Online can only be processed at the time of your order confirmation.

Please call or email us 808-757-9125 or info@mauihub.org.

We are able to cancel and refund your order. You will need to place a new order in order to pay with SNAP Online.

SNAP Online can only be processed at the time of your order confirmation. After the market closes, paying with SNAP online is not available.

The first time you enter your pin in Forage is to enable a balance check on your card. The second time is to approve the amount you entered and the third is to process payment.

Yes, you get to decide how much SNAP payment you’d like to make and the remaining balance can be charged on a credit/debit card. If you have a credit card on your Maui Hub Account it will appear in Forage. You also have the option to add a new card. 

If you have a credit on your account from our Fire Relief program, a refunded item, or gift certificate be sure to select “Apply Credit to account” before proceeding with payment. 

To view how much credit is available - go to  “Account Activity”  tab “Credit on Account

You can place multiple home delivery orders as long as you input FREE4EBT discount code at checkout for each order.

All successful orders will be followed by an email confirmation. If you do not see a confirmation email after placing your order, check your spam/clutter folder. If you did not receive an email, login and select the yellow cart icon. Scroll to the bottom and choose “Confirm Order.”

On Monday at Midnight, all unconfirmed orders are deleted from the system.

On Monday afternoon, we send email reminders to all unconfirmed orders.

Email info@mauihub.com to sign up for text message reminders

Please notify us if there are any problems with your order! Your feedback is greatly appreciated. 

In the event that a product gets damaged during packing, we will provide a store credit that can be used towards a future order. 

If the product was paid for via online SNAP a refund will be issued back to your SNAP card within 2 business days.

Please call/text (808) 757-9125, email info@mauihub.org, or use our Contact Us form to communicate any problems with your order.

We are able to cancel items/orders until Monday at 5:00pm.

Since payment is due at the time of confirmation, please contact info@mauihub.org or 808-757-9125 for assistance, so we can ensure your refund is processed appropriately.

Maui Hub cannot cancel confirmed orders if the end of the ordering period has passed, Monday at Midnight. 

Items are packaged to order, and are highly perishable. Therefore, no cancellations can be given for reasons beyond the control of Maui Hub, such as a customer being unable to pick up their order. Thank you for your understanding!